Track Your Order
How to check your order status after placing an order successfully?
- You will receive an automated email from the system of JOYAI that includes order information after placing an order successfully. And the system will automatically send another email with the tracking number, once our colleague enters the logistics tracking number in the website system.
- Buyers can check the order status on the Shop App. If you placed the order while logged in to the Shop app, you can find the order information on the APP. However, If the customer placed the order in visitor mode, the order information will not be available.
- If you placed an order after registering and logging into the account on our website, you can check the order information on the account when you log in. If you placed an order as a visitor(without registering an account), you can create an account on our website, and the system will automatically match your email and synchronize the order information to your account.
- You can input your email and postal code in our online chat to inquire about the order status
- You can also input your tracking number here to check your order status.
COMPANY LOGO STATEMENT
Without JOYAI written permission, no person or party may use any text, images or other types of graphics that can be used to identify the company and related businesses.
INFORMATION DISCLAIMER
JOYAI strives to provide up-to-date and accurate information on this site. However, when visitors use the information, JOYAI neither guarantees that the network service can meet the user’s requirements, nor does it guarantee the timeliness, security and accuracy of the network service. The user shall bear the above risks independently. JOYAI is not responsible for any direct, indirect, accidental or special consequence. Damage caused by the use of network services or the inability to use the services, including hardware and software damage and data loss.
INTERPRETATION AND JURISDICTION
This statement, its modification, update and final interpretation are the property of this site.
Issues not covered in this statement refer to relevant national laws and regulations. If this statement conflicts with national laws and regulations, national laws and regulations shall prevail.
If neither party is able to resolve a dispute arising from use of this site, either party can file a lawsuit in the local court where the company is located.
WARRANTY DISCLAIMER
Damage caused by not following the usage or maintenance instructions is not covered under warranty.